Return & Refund Policy

At MyBlueray, we strive to provide our customers with high-quality jewellery and a seamless shopping experience. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy before requesting a return or refund.

1. Return Eligibility

Products may be eligible for return within 7 days from the date of delivery, subject to the following conditions:

• The product must be unused, unworn and in its original condition.

• The product must be returned with its original packaging, tags, labels, certificates and accessories, wherever applicable.

• The product must not show any signs of damage, alteration, scratches, wear or misuse.

• A valid order number or proof of purchase may be required.

• Return requests must be raised within the applicable return period.

Products that do not meet these conditions may not be accepted for return.

2. Damaged, Defective or Incorrect Product

If you receive a product that is damaged, defective or different from the product ordered, please contact us as soon as possible after delivery.

We may request photographs, videos or other information to verify the issue. After verification, we may offer a replacement, repair or refund, as applicable.

Customers are advised to check the package and product carefully upon delivery.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature, customization or hygiene considerations. These may include:

• Customized or personalized jewellery

• Made-to-order products

• Products that have been altered or resized at the customer’s request

• Products that have been used, worn or damaged after delivery

• Products returned without original packaging, tags or certificates

• Products specifically marked as non-returnable on the product page

• Gift cards or other non-returnable items, where applicable

The return eligibility mentioned on the respective product page shall prevail where specific conditions apply.

4. Return Process

To request a return, please contact our customer support team with your:

• Order number

• Product details

• Reason for return

• Photographs/videos, if requested

Our team will review the request and provide further instructions regarding the return process.

Please do not send any product back without receiving return instructions or authorization from our team.

5. Return Shipping

Return shipping charges, if applicable, may depend on the reason for the return.

If the product is returned because it is defective, damaged or incorrectly supplied by us, we may arrange or bear the applicable return shipping cost.

For returns due to reasons such as change of mind, incorrect selection or other customer-related reasons, return shipping or handling charges may apply.

6. Refund Process

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the eligible refund will be processed through the applicable payment method or another method communicated by us.

Refund processing time may vary depending on the payment gateway, bank or financial institution. Customers should allow reasonable processing time after the refund has been initiated.

7. Refund Deductions

Where applicable, the refund amount may be adjusted for:

• Return shipping charges

• Handling or processing charges

• Any applicable non-refundable charges

• Damage, missing accessories or reduced product value caused by improper handling

Any applicable deductions will be communicated to the customer where required.

8. Cancellation of Orders

Order cancellation requests may be accepted only if the order has not already been processed, dispatched or customized.

Once an order has entered processing, production or shipping, cancellation may not be possible.

For customized or made-to-order products, cancellation conditions may differ.

9. Exchange

Exchange availability may depend on the product category, stock availability and eligibility of the returned product.

If an exchange is approved, the replacement product will be subject to availability and applicable terms.

Customized, personalized or made-to-order products may not be eligible for exchange.

10. Inspection and Approval

All returned products are subject to inspection before a return, replacement or refund is approved.

MyBlueray reserves the right to reject a return or refund request if the product does not satisfy the conditions specified in this policy.

11. Changes to This Policy

MyBlueray reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes will become effective when the revised policy is published on this website.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges or cancellations, please contact our customer support team through the contact details provided on the MyBlueray website.

We are committed to assisting our customers and resolving eligible return and refund requests fairly and efficiently.